FAQ

GENERAL:

Is your storefront open to shop for bikes?

Yes, although we operate on limited days and hours during the winter, we are usually in the shop every Wednesday evening between 7:30pm until 9:30pm and Saturdays between 10am - 1pm (holidays excluded). E-mail us if you want to make an appointment outside of these hours.

Can I test ride a bike?

We can offer test rides by appointment only, in addition, we do have occasional pop-ups when you'll be able to try a Go Dutch bike as well. But take our word for it… once you go Dutch, you will never look back.

What is my frame size?

Buying the right frame size is important and makes all the difference for your Dutch riding experience. Please see our size chart below to find out what frame size would fit you best.

Step 1: Take off your shoes and measure your height from the floor to the top of your head.

Step 2: Measure your leg inseam (from where the saddle would be) to the floor.

Step 3: Use these measurements to identify what your bike size should be.

Your Height	Leg inseam	Bike Size
5" - 5'4"	26" - 29"	17”, 18", 19" - Small
5'4" - 5'9"	28" - 31"	19", 20”, 21" - Medium
5'9" - 6'1"	30" - 33"	21", 22", 23" - Large
6'1" +	34" +	23”, 24", 25" - X Large

***THIS CHART SHOULD BE USED AS A GUIDE ONLY***
You can often size up or down, depending on how you like to feel on a bike.

 

What else can I buy from Go Dutch Bikes?

We have a range of bicycle accessories such as baskets, helmets, front racks and lots more available on our accessories page.

What accessories are standard on a Go Dutch Bike?

All of our bikes come with mud guards (front and rear), chain guard, bicycle bell, front and rear bicycle lights, a rear wheel frame mounted lock, and most bikes have a rear cargo carrier (and in some cases also front carriers).

Do I need to buy lights for my bike?

All of our bikes come with a front and rear light, so no need to buy more unless you want extra lights.

Do I need to buy a bell for my bike?

All of our bikes come with a brand new Go Dutch Ding Dong cycling bell.

How do I know what type of bike to purchase?

We try to keep things simple - check out our sizing chart to see where you fit in. Dutch Bikes come in two different styles. (1) The step-in model frame (female friendly for when you ride wearing a long jacket or skirt) or (2) Cross bar frame, where the top frame tube runs from the handlebars to the base of the seat (this means you'll need to swing your leg over the frame when you get on and off the bike). Furthermore, there are geared bikes and single geared bikes, depending on whether you need that extra boost to get around, or  whether you're just looking to cruise the streets in a single gear.

What are the price points based on?

We take a number of things into account when determining the price like: the usage of the bike, the brand, the style, the attached accessories and import costs. We pride ourselves in providing fair pricing based on each individual bike and its previous life.

How are Go Dutch Bikes different from other bikes?

Check out our Why Go Dutch page for a great diagram outlining all the components that make our Dutch bikes unique. 

What are coaster brakes?

A coaster brake is a special rear hub for a bicycle, which performs two functions:
- It allows the bicycle to roll without forcing the pedals to turn (this is the "coaster" part)
- It is also a brake, operated by turning the pedals backwards (also known as "back pedal")

DELIVERY

Where do you deliver to?

Currently, we can only deliver within the GTA. Please note: delivery is an additional cost to bike price. Any shipments outside of the GTA will be quoted separately through a courier service and are also additional to the bike price. 

How long will it take to receive my bike?

Bikes go out for delivery once a week, so it depends when you order your bike. You can also pick up your bike from our shop. E-mail us to find out the dates for this month.

Can I pick up my bike?

Yes, you can pick up your bike from our store at 523 Eglinton Avenue West on designated pick up dates. E-mail us to find out the dates for this month.

RETURNS

How do I make changes or cancel my order?

There is a small window of time after you place your order where we are able to make changes. If you need to make any changes, please email us as soon as possible so we can assist you. 

Can I return my bike?

You will have a two week period after receiving your bike where you may exchange your bike. New bicycles returns are subject to a restocking fee of 15%, Minimum $50. The bike must be in the same condition when it left the store. 

WARRANTY

Do you offer a warranty?

Dutch bikes are made to last forever and we don’t expect you will have any issues. We will however be providing you with a two week warranty to ensure this is the right bike for you. After this time, please contact us if you are having any issues and we will help to make it right.

What if my bike is stolen?

Bike thieves suck! Make sure you register your bike with the Toronto Police here and always use your provided rear wheel lock.  Additional locks are strongly encouraged. We are not responsible for stolen bikes once purchased.

Do you have spare parts?

We carry a limited supply of parts, give us a shout and we can let you know what we have in stock for your needs. 

Do you offer repairs and tune ups?

Sure do, please check out our service page for more information.

If you still have a question or just want to chat Dutch Bikes feel free to contact us info@godutch.ca.